At the heart of every action of Dalmar beats the commitment to excellence, a daily promise of continuous improvement and the search for a distinctive identity that is not only recognizable but also admired. Our dedication extends to respecting the environment, protecting workers’ rights, and promoting social and ethical policies, as we believe it is our duty to customers and a philosophy that permeates every aspect of our enduring 60-year history.

Dalmar is committed to maintaining high standards of corporate quality, attested by a solid ISO 9001:2015 certified organizational model. This model is our bulwark to better oversee our activities and ensure the supply of reliable products and services over time. Supported and encouraged by the company’s leadership, we invest the necessary resources to develop and refine our management system with a keen eye on social responsibility and ethical practices.

Our approach is dynamic, in the awareness that today maximum flexibility, adaptability and, at the same time, a coherent standardization that allows the best planning, execution and control of processes is required. We periodically review, update and improve our system, capturing opportunities identified through risk and opportunity analysis, business experiences and emerging regulations.

In our relationships with customers and suppliers, we always look for a long-term perspective, based on mutual understanding of needs to ensure their full satisfaction, while also respecting the principles of equity and social justice.

Customer satisfaction is our primary and constant goal, and to achieve it, we ask for the full involvement and active commitment of all our collaborators in offering products and services that meet the highest quality standards and minimize impacts on people and the environment, as well as respecting the rights of workers and the communities in which we operate.

In pursuing our mission, we reject any compromise on quality and waste of resources, at any stage of the company’s activity, as we strongly believe in the virtuous role that companies must have for a sustainable future from a holistic perspective.

We disseminate our policy ensuring that it is understood and supported at all levels of the company, and we use relevant management indicators to assess both internal improvements and actual customer satisfaction, to take proactive action actions.

Our history is steeped in an unwavering commitment to the highest standards of professionalism, integrity, legality, transparency and fairness. These values are fundamental to the proper functioning and development of our company, as well as to the protection of our reputation and the increase in the satisfaction of our customers and stakeholders as a whole.